Faq

Planning your dream vacation or booking a flight to your desired destination has never been easier. Simply get in touch with us at 20 4520 4240 and our team of experienced holiday experts will assist you in finding the perfect flight or holiday package for your travel dates.

Certainly, securing your seat with a deposit is possible, although the feasibility may vary depending on your destination and the airline you choose. To learn more about this option, we suggest reaching out to our knowledgeable travel experts via phone or email, who will be more than happy to provide you with further information and guidance

If you need to make changes to your flight or hotel reservation, please don’t hesitate to contact our customer care team at 020 4520 4240. Please note that there may be applicable fees associated with amending your booking, depending on the fare purchased and the terms of the contract. Please keep in mind that car hire reservations cannot be amended and must be cancelled instead.

If you need to make changes to the name on your booking, please refer to the terms and conditions of your airline or tour operator as name change policies and fees may vary. You can find the contact details of your airline or tour operator on your booking confirmation provided by Holiday Bay. Please get in touch with them as soon as possible to discuss the options available for amending the name on your booking. Please note that name changes may incur additional fees.

If you need to cancel your booking, please send an email to the address provided on your Holiday Bay Travels & Tours Ltd Confirmation, indicating whether you wish to cancel the entire booking or only a specific member’s booking. To expedite the process, kindly include your booking reference number in your email. Please note that cancellation charges may apply, and we will contact you to discuss these charges and obtain your approval prior to cancelling. If you require a cancellation invoice for insurance purposes, please let us know, and we will be happy to provide you with one upon request. Please keep in mind that the lead passenger must submit the cancellation request in writing.

Once you have booked each component of your holiday with us, such as flights, car rentals, e-tickets, insurance, and hotel vouchers, we will provide you with all the necessary documentation for each item. For hotel and package bookings, we will send your documents in a timely manner, ensuring that you receive them at least 7 days before your scheduled departure. Please be aware that certain documents may be sent separately. If you have not received all your documents at least 7 days before your departure, please do not hesitate to contact us at info@holidaybay.co.uk for assistance.

Please note that a valid passport is required for travel and failure to present one at boarding will result in denied travel. Additionally, certain countries may require that your passport be valid for at least 6 months beyond your return date, and we recommend that you consult the Foreign and Commonwealth Office (FCO) website for country-specific advice. For non-UK passport holders, you will need to contact the embassy or consulate of the country you are visiting, and the FCO website provides helpful contact information. Please be aware that your documents will be checked at the UK departure point, and if deemed inadequate, you will be unable to travel. If you require a new passport, please ensure that you allow enough time for processing before your departure, although expedited passport delivery is available for an additional fee. Please visit Apply for a UK Passport for more information

It is the responsibility of each customer to ensure they have obtained all necessary visas required for their holiday. If you are unsure whether a visa is required for your trip, we recommend that you visit the website of the embassy of the country you will be visiting. There you can find information on visa requirements and how to apply. Please note that failure to obtain the necessary visas may result in your travel plans being disrupted, and we cannot be held responsible for any such disruptions

Each country has its own set of visa requirements, so it’s important to check the relevant embassy website or the government website for the country you’re visiting to find out whether you need a visa or any other travel documentation. It is important that you ensure you have all the required documents for entry, as well as for your travel to and from your destination. We advise you to check these requirements well in advance of your travel dates to avoid any issues at the airport or border control. You can find more information on passport/visa requirements and general travel advice by visiting https://www.gov.uk/browse/abroad.

If you have a health condition that requires prescribed medication and you plan to travel, it is important to consult with your GP or Practice Nurse beforehand to ensure that you make any necessary special arrangements. It is advisable to carry your medication in a container that has been correctly labelled by your pharmacist and to keep it in your hand luggage if airline regulations permit. Additionally, it may be helpful to have a spare supply of medication packed in your suitcase or hold luggage in case your hand luggage is lost. It is also recommended to travel with a copy of your prescription and any relevant documentation, such as a letter from your GP that includes details of your medication and the health condition it is required for. Some airlines may require this documentation, so it is best to check their specific requirements beforehand