Privacy Policy

Welcome to Holiday Bay Travels and Tours (“Company”, “we”, “our”, or “us”). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website holidaybay.co.uk and our services.

1. Who We Are

Holiday Bay Travels and Tours is a UK-based tour agency located in London, United Kingdom, offering holiday packages, guided tours, and travel services worldwide.

2. Information We Collect

A. Personal Information

  • Contact Details: Name, email, phone number, and address.
  • Travel Preferences: Destination interests, travel dates, and budget.
  • Booking Details: Passport details (where required), flight information, accommodation preferences.
  • Payment Information: Billing details (processed securely via third-party payment providers).

B. Technical & Usage Data

  • IP Address, Device Type & Browser Details – Collected via cookies and analytics tools.
  • Website Interaction Data – Pages visited, time spent, and preferences.

C. Marketing & Communication Data

  • Newsletter sign-ups and promotional email preferences.

3. How We Use Your Data

  • To manage bookings and travel arrangements.
  • To personalize and recommend holiday packages.
  • To improve our website, services, and customer experience.
  • To process secure payments.
  • To send promotional offers and updates (you can opt out anytime).
  • To comply with legal obligations (e.g., immigration requirements, fraud prevention).

4. Lawful Basis for Processing (GDPR Compliance)

  • Contractual Necessity – When booking travel services.
  • Legitimate Interest – To improve services and offer promotions.
  • Legal Compliance – To meet regulatory travel and business obligations.
  • Consent – When you opt into marketing communications.

5. Data Protection & Security

  • SSL encryption for secure transactions.
  • Access controls to limit data exposure.
  • Regular security audits to prevent breaches.

6. Sharing Your Data

We do not sell your personal data. However, we may share it with:

  • Travel partners (hotels, airlines, tour operators) for booking purposes.
  • Payment processors to securely complete transactions.
  • Legal authorities if required by law.

7. Your Rights Under UK GDPR

  • Access, update, or delete your data.
  • Request a copy of your personal data.
  • Restrict processing or object to data use.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at 📩 info@holidaybay.co.uk.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. By using our website, you consent to our Cookies Policy, which you can manage through your browser settings.

9. Data Retention

We retain personal data only as long as necessary for booking, legal compliance, or customer service purposes.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.